Frequently Asked Questions
Everything you need to know about our artisanal preserves, shipping, and store policies.
How should I store my SQIRL preserves after opening?
To maintain peak freshness and flavor, please refrigerate your jars immediately after opening. Since we use seasonal fruit and minimal preservatives, they are best enjoyed within 4 to 6 weeks of opening.
Do you offer international shipping?
Currently, we ship our products within the United Kingdom and to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location and order weight.
Are your products suitable for vegans or those with gluten sensitivities?
The majority of our jams and preserves are naturally vegan and gluten-free. However, please check the specific ingredient list on each product page for detailed allergen information as we process items in a facility that handles nuts and dairy.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error with your shipment, please contact our support team within 48 hours with a photo of the package for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
Do you offer wholesale opportunities for cafes or retail shops?
Yes, we love partnering with like-minded businesses. Please visit our 'Wholesale' page or email our sales team directly to receive our current catalog and pricing tiers.